call us   0411 309 886

Frequently Ask Questions

What is Schoolies week?
Traditionally year 12 students in Australia celebrate the end of year 12 with Schoolies week, having fun for seven days. Hello Schoolies ensures Schoolies to stay at the best Gold Coast accommodation to enjoy the momentous occasion with style.

Where do the Schoolies events take place?
The Gold Coast in Australia has been the most popular Schoolies destination. Hello Schoolies offers a couple of accommodation choices on the Gold Coast in the heart of Surfers Paradise.

What date is Schoolies week?
Schoolies weeks for 2015:
Week 1 - 21 November 2015 to 28 November 2015
Week 2 - 28 November 2015 to 5 December 2015
Week 2 - 29 November 2015 to 6 December 2015

Schoolies Week for 2016:
Week 1 - 19 November 2016 to 26 November 2016
Week 2 - 26 November 2016 to 3 December 2016
Week 2 - 27 November 2016 to 4 December 2016

Why should we book with Hello Schoolies?
Hello Schoolies specializes in providing Schoolies accommodation, and to make sure that Schoolies have a memorable celebration. We ensure a safe environment will be offered to Schoolies throughout their stay on the Gold Coast.

If we book with Hello Schoolies, are we able to use the hotel or resort facilities?
Yes, you are able to use all hotel resort facilities.

Where does the payment go to?
All deposit money and balance payment of accommodation must be deposited into a government regulated trust account according to Queensland laws.

How much do we pay to book Schoolies holiday?
With each booking Hello Schoolies requests a full accommodation fee and a $200 security bond per person.

How do we pay the accommodation fee and security bond?
When you make the payment through the process of booking on, you can either use Mastercard or Visa. If you are under the age of 18 years old, your parents or guardian must make the booking on your behalf, and your parents’ or guardian’s photo identity copy and signed consent form (which will be sent to you within 2 working days upon booking for your parents or guardian to fill in) must be submitted to our office within 7 working days by email at at the time of booking. Please see the terms and conditions for all details.

What is the deadline for the security bond?
The security bond is due 90 days prior to your arrival date.

What happen if we want to change or cancel our schoolies booking?
Once the booking has been made, if you wish to change your accommodation building, room type or date of travel you will incur a $50 amendment fee per change. Amendments must be notified in writing via e-mail by the group organiser. Any accommodation change request will be subject to availability. Hello Schoolies reserves the right to deny requests to change accommodation. No change of accommodation or other travel arrangements is permitted within 90 days prior to arrival.

Any cancellation that is made 90 days or more prior to arrival will forfeit a $1000 per apartment paid in respect of booking. Any cancellation made within 90 days prior to arrival will forfeit the full amount of the accommodation fee. Again, cancellations must be made by emailing Cancellations cannot be made via phone.

How many people can stay in my apartment?
You will be told the maximum capacity of the apartments on the apartment descriptions. This must be strictly followed at all times because of fire and safety regulations.

Is there cooking facilities in the apartment?
All our apartments come with fully equipped kitchen. You are free to use all the appliances in the kitchen.

Is there a laundry facilities in the apartment?
All our apartments come with fully equipped laundry facility or room. We have a washing machine, dryer and clothes line in all our apartments.

Do your apartments come with car parking? Does it cost anything?
All our apartments offer complimentary one car parking.

What do we do if we need assistance with our apartment or booking?
Please contact our office for any assistance or any servicing needs. You can call us on 0421 780 918 during office hours, or you can email us at

What is the climate on the Gold Coast?
You can expect an average of 300 days of sunshine in a year. The weather is perfect for Students to celebrate the Schoolies weeks.

What should we bring to the Gold Coast?
While Schoolies can have lots of fun on the Gold Coast but make sure you bring along plenty of sunscreen and a cap to avoid sunburn.

When can I check in to my apartment?
The check in time and reception will be confirmed in the travel documents which Hello Schoolies will issue to you 2 weeks prior to arrival.

How will we be allocated an apartment?
While you choose the number of bedrooms when booking, the furniture and facilities of each apartment are not necessarily the same in all apartments or the same as those depicted in images on Hello Schoolies website.